About the Role
Job details
DevOps Engineers, also known as Systems Administration Experts work closely with development teams to provide (and support) the environment needed to deliver the organisation’s services quickly and efficiently, using automation and self-service.
A Siebel Environment Specialist is responsible for managing, maintaining, and optimising Siebel CRM environments across development, testing, and production. This role involves administering Siebel applications, performing application code migrations, and contributing to development tasks to ensure seamless system performance and delivery. The specialist collaborates with cross-functional teams to troubleshoot issues, implement enhancements, and maintain high availability, security, and compliance standards.
Requirements
Key duties and responsibilities
Duties may include some or all of the following:
Working across the Siebel Core Application in areas including Siebel latest version Architecture, Platform Design, and Siebel Integration
Technical analysis of the application system, its integration points to various technologies and the related architectural dependencies within IT Operations
Managing Siebel Product dependencies, features, sizing and defect reviews with Oracle engagement
Executing core Siebel Administration tasks including Migrations, server maintenance/troubleshooting, database extracts, position/responsibility administration, monitoring server tasks, Managing Siebel services
Develop and maintain Siebel Administration process and technical documentations
Develop and implement technical changes to improve the stability and reduce the likelihood of problems occurring or reoccurring.
Implementation of Siebel Server /Application Disaster recovery process.
Develop and maintain the Siebel gateway server High Availability and Virtual layer Load Balancing to meet the business needs.
Develop and maintain the Siebel File System cleanup and storage Management.
Siebel Environment/server Provisioning on windows and Linux platform
Able to troubleshoot Siebel Server and Application Performance related issue
Develop the automation script for day-to-day Siebel server/Application administration tasks.
Develop and execute Siebel containerization.
Develop and execute the Siebel servers/Application on cloud.
Engagement with Technical Teams across areas including Fusion Middleware, Network Operations, Oracle Database, and Authentication Systems to maintain the Siebel Platform
Technical knowledge of Siebel Server Application, related technologies including Oracle Fusion Middleware and deployment activities.
Provide technical expertise to manage complex systems, applications and technical infrastructure across systems and programs
Environment setup, configuration, and maintenance
Manage system capacity planning, technical monitoring and performance tuning
Identify, establish and implement system best practice for enhancements and issue resolution
Provide technical expertise to troubleshoot escalated issues relating to applications and systems maintenance
Minimise business disruption by identifying potential and actual incidents within the application infrastructure, and undertake incident analysis, improvements, monitoring and reporting
Perform change analysis, and associated resolution activities, for upgrades and patches
Prepare and review a range of reports and documentation
Provide advice and guidance to drive innovation, continuous improvement and strategic planning
Participate in technical design activities
Engage and partner with other agencies and service providers to build service and delivery capability
Provide expertise and knowledge transfer to team members
Technical skills
Specialisations include but are not limited to: • Siebel TBUI • Siebel Workflows • Siebel Scripting • Siebel Configuration • Siebel Integration (EAI) and OpenUI frameworks • Technical knowledge of Siebel architecture, related technologies including Oracle Fusion Middleware and Oracle Policy Automation, and deployment activities • Understanding of Siebel Oracle stack technology
Location of work
QLD, ACT, VIC, SA
About the Company
About the organisation
Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It’s using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.